is unrelated to the company’s goods or services or is otherwise inappropriate.is defamatory, harassing, abusive, vulgar, sexually explicit, or inappropriate or.contains sensitive or private information or.This act allows businesses to prohibit or remove the following types of reviews: It is legal to remove bad reviews (or get them removed) as long as you’re not violating the Consumer Review Fairness Act. If a user posts a review that contains profanity or an unsuitable image, removing the content is completely fine.įree Trial Is it legal to remove bad reviews? While corporations should uphold the freedom of speech and association of their customers, you also must safeguard other customers from offensive material on your website and social media profiles. In fact, Amazon also recognized the problem of wrong reviews and deleted them. In such cases, removing negative reviews is okay on your part. In many stances, a customer with a silly grudge or random teenagers may engage in mischief and bash your business online. If you feel a slander campaign is being run against you, it is entirely okay to consider removing those bad reviews. However, you must also protect yourself from getting a tainted reputation from unintentional miscommunication, trolling, and fake reviews by competitors. You cannot remove every bad customer review, keeping in mind the ethics of transparency and honesty of a business. Let’s go! When can a negative review be removed?īefore we talk about removing negative reviews from any platform, the primary question is when can a negative review be removed? How to remove bad customer reviews from Google, Yelp, Facebook, and Glassdoor.In this article, we will be talking about: We show you how to remove negative reviews from Google, Yelp, Facebook and Glassdoor–all popular platforms where your customers are reading reviews about you. That’s what we’re helping you with today. Have you ever come across a fake review from a disgruntled customer? Or worse, have your rivals started fabricating bad reviews about your business? With studies showing that it takes 40 positive customer experiences to undo one negative review, you cannot afford to have negative reviews about your business.
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